Privacy Policy

1. Information We Collect

We collect the following types of personal information in connection with our Site and services:

• Name

• Service or billing address

• Email address

• Phone number

• Payment information

• Service history (including past estimates, repairs, installations, and maintenance plan records)

• Website usage data, such as IP address, browser type, device information, and pages viewed

We collect this information when you submit our contact or "Get an Estimate" form, call or email us, schedule or receive service, enroll in a maintenance plan, or interact with us on social media platforms such as Facebook and Instagram. Website usage data is collected automatically through cookies and similar technologies provided by our website platform, Wix.com.

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2. How We Use Your Information

We use the information we collect to:

• Schedule appointments and service visits;

• Send estimates and invoices;

• Process payments;

• Provide customer support;

• Send marketing communications, where you have opted in to receive them;

• Send maintenance reminders to schedule or renew your maintenance plan; and

• Comply with legal, licensing, and regulatory obligations.

We do not sell your personal information to third parties.

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3. SMS/Text Messaging

If you provide your mobile phone number, you may receive text messages from J. Donovan AC related to your service, including:

• Booking confirmations;

• Appointment reminders;

• Post-appointment notifications; and

• Reminders when maintenance or plan services are due.

Message and data rates may apply, and message frequency will vary. You may opt out of text notifications at any time by contacting our office at (904) 481-9982.

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4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies, provided primarily through our website platform, Wix.com, for:

• Website functionality;

• Analytics, to understand how visitors use our Site; and

• Advertising, if applicable.

You can control or disable cookies through your browser settings, though doing so may affect certain Site features.

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5. How We Share Your Information

We may share your information with:

• Payment processors that facilitate credit card and debit card transactions;

• Service providers who support our business operations, such as our website host, Wix.com;

• Software vendors we use to manage scheduling, invoicing, and customer records, such as ServiceTitan and QuickBooks;

• Financing partners: if you apply for financing through the third-party link on our Financing page (currently Wells Fargo), your application information is submitted directly to that provider and governed by its own privacy policy, not this one; and

• Government agencies, when required by law.

We do not sell your personal information to third parties.

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6. Third-Party Links

Our Site contains links to third-party websites, including our financing partner and our social media pages (Facebook and Instagram). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

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7. Data Security

We use commercially reasonable safeguards, including those provided by our website platform Wix.com, to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, and comply with legal obligations.

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9. Your Privacy Choices

You may:

• Opt out of promotional emails or text messages by following the unsubscribe instructions included in those communications or by contacting our office directly;

• Request access to, correction of, or deletion of your personal information by contacting us using the information below; and

• Disable cookies through your browser settings.

Depending on your state of residence, you may have additional rights regarding your personal information, such as the right to know what information we collect and the right to request deletion. To exercise these rights, please contact us using the information in Section 13 below.

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10. Children's Privacy

Our Site and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly.

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11. Do Not Track

Our Site does not currently respond to "Do Not Track" browser signals.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be posted on this page with a revised effective date.

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13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

J. Donovan AC, LLC

Ponte Vedra Beach, FL

Phone: (904) 481-9982

Email: info@jdonovanac.com